At FarhaByMart, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may be eligible for a refund or exchange subject to the terms below.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Product Condition: The item must be in its original condition, unused, and in the same condition that you received it.
- Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.
- Return Period: The request for a refund must be made within [number of days] days from the date of purchase.
Refund Process
To request a refund, please follow these steps:
- Contact our customer service team at contact@farhabymart.com with your order number and reason for the refund request.
- Our customer service team will review your request and provide instructions for returning the item.
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original method of payment within [number of days] days of receiving the returned item.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Perishable goods
- Personalized or custom-made items
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund if necessary.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at sales@farhabymart.com.